Cancellation & Refund Policy

Welcome to Learn Lofts! At LearningLoft Solutions Private Limited, we strive to maintain the highest standards of quality. Just like everything we do at LearnLofts, you get a 100% Satisfaction Guarantee. Refunds will be made as per the policies mentioned below.

1) CANCELLATION AND REFUNDS

1.1. Live Instructor-Led Courses

This policy applies to all Learn Lofts Live Instructor-Led Training Courses other than those mentioned in Policy 1.2.

Cancellations Prior to Course

If you’re unable to attend the course and want a refund prior to the course commencement date, we will refund the full amount to you.

Withdrawals During Workshop

If you don’t see the tremendous value you expected in our product and you wish to withdraw within the first four hours of the workshop, we will proceed with a 100% refund – no questions asked. However, once you have attended more than four hours of the workshop, you will not be eligible for any refund.

Transfers to Other Batches

You are free to request your assigned Workshop Manager for a change of batch at any point before the commencement of the workshop, at no extra charge. We will be happy to reschedule your batch to a later date that works for you. Please submit your requests to us at support@learnlofts.com.

1.2. Specific Live Instructor-Led Courses

This policy applies to the following Learn Lofts Certification Training Courses:

– Certified ScrumMaster® Training
– Certified Scrum Product Owner® Training
– Leading SAFe® Training
– Professional Scrum MasterTM Level I Training
– Professional Scrum Product OwnerTM Level I Training
– SAFe® Product Owner / Product Manager Training
– SAFe® Scrum Master Training
– Implementing SAFe® with SPC Certification Training
– SAFe® Release Train Engineer Training
– ITIL® 4 Foundation Training

Cancellations Prior to Course

For any cancellations by participants prior to the course:

NOTE:

– You are not eligible for refunds if you have accessed and downloaded the course material.
– Refunds or credits for rescheduling the training cannot be issued for non-attendance.
– Please submit your request for cancellations or deferrals to us at support@learnlofts.com.

1.3. Bootcamp Programs

Cancellations Prior to Course

If for some reason you’re unable to join the course or would like to request cancellation before the start of the program, we will proceed with a refund. Please note that the processing charges are non-refundable.

Transfers to Other Batches

You are free to request your assigned Workshop Manager for a change of batch at any point before the commencement of the workshop, at no extra charge. We will be happy to reschedule your batch to a later date that works for you. If you wish to opt to defer the program to a later batch a second time or more, 10% of the course fee will be payable for each round of deferral.

Process to apply for deferral:
– Raise a request through your Customer Support Manager stating the specific reason for deferral.
– The deferral request will be put up before the Deferral Committee for approval once the deferral fee, if applicable, is paid within 7 (seven) days of the deferral request (including holidays and weekends). Until this payment is completed, the learner will be assumed to be continuing in the same cohort.

Please note:
– The entire learning progress will be reset when a learner defers to a future batch. The learner will be starting their course afresh in case of a deferral.
– The course content, pattern, days, and timings of the changed/deferred cohort may be different from the current cohort.

1.4. Online Self-Paced Courses

If you purchase any of our online self-paced courses and do not find it meeting your expectations within seven days of purchase, then we’ll refund ALL of your investment.

Our Seven-Day Guarantee is offered in good faith and applies for all our online self-paced courses, where refund requests are raised within 7 days from the date of purchase. However, we reserve the right to limit or deny refund requests in the following cases of potential refund policy abuse:

– Our system flags excessive refunds by the same student for different courses or multiple refund requests by the same student for the same course.
– A significant portion (more than 50%) of the course has been consumed by the student before the refund request has been raised.
– Students who have had their courses disabled due to their being found in violation of our Terms and Conditions.

2) EXAM-PASS GUARANTEE

2.1. Project Management Professional (PMP)® Certification Training

Get 100% money back if you don’t crack your PMP exam in the very first attempt!

Learn Lofts’s PMP training course provides you with a tried and tested learning path guaranteed for PMP Exam success—that is meticulously honed over the past decade, incorporating feedback after feedback from batch after batch—in close collaboration with our Industry Advisory Board.

It’s just what you need to prepare for your PMP exam with the utmost confidence. We are so confident in this program that we offer you a 100% Money-Back Guarantee! All you need to do is to ensure that you:

– Attend at least 90% of the live training sessions scheduled.
– Complete 100% of the assigned self-paced course modules including the short quizzes.
– Score at least 85% on all the weekly assessments.
– Score a minimum of 75% on all mock tests.

If you don’t pass the exam after having fulfilled these criteria, we’ll refund 100% of your payment—no questions asked.

2.2. Certified ScrumMaster® (CSM®) Certification Training

Get 100% money back if you don’t crack your CSM exam in the very first attempt!

Learn Lofts has trained over 100+ Agile professionals with a 100% success rate. Our goal is to have you succeed in your CSM exam in the very first attempt too. Until you achieve your goal, you’ll receive comprehensive exam prep support every step of the way. However, if you do not clear the CSM exam, we will refund 100% of your money as per the following:

– If you attempt your CSM exam on the last day of training and do not pass it on the first or second attempt (both taken on the same day), we will refund your course fee within 7 working days.
– You must initiate a refund request by writing to us via email within 7 days of purchase.

Should you have any concerns or need any clarifications, please raise your requests at support@learnlofts.com.